Consequently, that means Google’s well-regarded Live Transcribe was not an option for me. My wife and I have three teens, and all of us are loyal iPhone users. Not only do I have access to this technology right in my pocket … I have choices! The way people communicate is very personal, so having choices gives many of us with hearing loss a feeling of control over something that can often feel very much out of our control.
As a member of the deaf community, being able to read what people say in real-time has positively impacted me professionally, socially, and emotionally. “We’re able to do a lot with it: tag it, highlight it, comment on it, create action items - we’re able to basically drive collaboration in that live meeting with multiple participants,” Ward explains.I love voice transcription.
He acknowledges that the “original kernel of the idea” around creating an AI-powered transcription service remains, but Otter is now far more about how its tools can “drive collaboration” through the content generated in live audio transcription. Over the past five years, Ward says that the “core DNA” of Otter has shifted, and this seems to be largely related to the explosion in home and hybrid working catalysed by the Covid-19 lockdowns. Ward moved to the US from the UK 15 years ago, taking in stints at Frog Design, Ideo and West Coast agency MetaLab, which created the original Otter branding when the platform launched in 2017. The redesign was helmed by Otter chief design officer Richard Ward, who joined the company in its San Francisco office around a year ago. However, Otter is keen to stake its claim as a lot more than just a transcription service, as a recent overhaul of the platform which positions it firmly as a ‘productivity tool’ drives home. The closest thing I’ve found to something vaguely useful when it comes to transcription is a site called Otter, which also wins points for its name’s cute factor. The peculiar turns of phrase they generate can often be hilarious (see also: YouTube auto generated captions on regional accents) occasionally they can even seem poetic, but most of the time, the swathes of inaccuracies and nonsense are just plain irritating. If you’ve ever tried to use any form of AI-powered speech to text transcription, you’ll likely be aware that for the most part, it can be shonky at best.
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